Warranty Policy

1. Our Limited Warranty Promise

MotorbyMotor stands behind eligible products against defects in materials and workmanship arising under normal, intended use during the applicable warranty period. Warranty duration depends on the product category and brand: eligible MotorbyMotor-branded products follow the category schedule below, while eligible third-party-branded products receive a 1-year MotorbyMotor limited warranty.

Eligible MotorbyMotor-branded Wheel Hub and Bearing Assemblies receive a 10-year limited warranty. If a covered product-quality defect is confirmed during the applicable period, the customer may choose a free replacement or a refund. Confirmed defective items do not need to be returned.

This is a limited warranty for covered product defects, not a promise that every part will last for the full warranty period under every operating condition.

2. Warranty Duration by Product Category & Brand

The following durations apply to eligible MotorbyMotor-branded products in the listed categories, unless the specific product listing clearly identifies a different applicable term or exclusion before purchase.

3. When Coverage Begins & Who Is Covered

The warranty period begins on the original purchase date shown on your order record. The warranty applies to the original purchaser of the eligible product purchased from MotorbyMotor, subject to applicable law and any product-specific terms disclosed at purchase.

Keep your order confirmation, invoice, or other proof of purchase. An approved replacement does not restart the warranty period; the replacement generally receives the remaining term of the original purchase. Once a warranty refund has been issued for the affected product, its MotorbyMotor warranty coverage ends and no further warranty replacement or refund is available for that refunded item. This does not affect any rights that cannot legally be waived.

4. What the Warranty Covers

Covered claims involve a verified defect in materials or workmanship during normal, intended use. Depending on the part, examples that may warrant investigation include:

• Wheel bearing abnormal noise, looseness, or vibration attributable to a verified manufacturing defect.
• A defective ABS sensor supplied as part of an eligible wheel hub assembly.
• Material or manufacturing defects affecting a hub flange, supplied studs, bearing, or other included components.
• Premature component failure demonstrably caused by a covered defect rather than installation, vehicle, or external conditions.

Symptoms alone do not establish coverage. MotorbyMotor reviews the available evidence, product details, and operating circumstances before confirming a claim.

5. What Is Not Covered

• Incorrect installation, improper torque, improper maintenance, modification, misuse, or use outside the part’s intended application.
• Accidents, impacts, collision damage, external contamination, or damage caused by other vehicle components.
• Normal wear and tear or cosmetic deterioration not caused by a covered manufacturing defect.
• Vehicle fitment errors caused by choosing a configuration that differs from clearly stated product requirements, without an underlying product defect.
• Failures outside the applicable warranty period, except where applicable law provides otherwise.

MotorbyMotor does not reimburse installation or removal labor, diagnostic or inspection fees, towing, rental vehicles, vehicle downtime, lost income, travel expenses, or other incidental or consequential costs under this limited warranty, except to the extent required by applicable law. The warranty remedy is limited to a free replacement (including eligible standard replacement shipping) or a refund of the affected product’s actual purchase price, subject to non-waivable legal rights.

6. Free Replacement or Refund — Customer Choice

For a confirmed covered product-quality defect during the applicable warranty period, you may choose:

1. Free replacement: We provide a replacement product at no charge. Standard shipping for an approved replacement to an eligible address in the contiguous 48 United States is also free. If an identical replacement is unavailable, we will discuss a suitable alternative or your refund.
2. Refund: We refund only the actual amount paid for the affected product on the original order (after discounts), using an available lawful refund method. We do not reimburse installation, removal, diagnosis, towing, rental vehicles, lost income, or any other expenses. Any additional amounts that must be refunded under applicable law will also be provided.

No return required: Once the covered quality defect is confirmed, we do not require you to send the defective product back to us.

Warranty ends after refund: Once a refund is issued for the affected product under this warranty, MotorbyMotor warranty coverage for that refunded product ends. A refunded product cannot subsequently be claimed again for a warranty replacement or another refund. This does not limit non-waivable statutory rights.

Where a refund is issued to the original payment method, funds typically appear within 2–5 business days after issuance, depending on the payment provider; bank posting time is not guaranteed.

7. How to Submit a Warranty Claim

1. Email motorbymotor@gmail.com with the subject “Warranty Claim” and your order number.
2. Provide the product SKU or part number, purchase details, a description of the issue, and photos or video where reasonably available.
3. For vehicle-specific parts, include Year, Make, Model, Trim, Front/Rear position, drivetrain, and relevant installation details when requested.
4. We review the submitted information and may request additional reasonable evidence to verify the defect and coverage.
5. After confirmation, tell us whether you prefer a free replacement or refund; our support team will explain the next steps.

8. Wheel Hub Fitment & Installation

Before purchasing or installing a wheel hub, verify Year, Make, Model, Trim, Front/Rear position, drivetrain (2WD/4WD/AWD/FWD), lug count, ABS configuration, and other listed specifications.

Correct fitment and proper installation are important for safe operation. A fitment mismatch alone is not proof of a manufacturing defect. If MotorbyMotor supplied incorrect fitment information or shipped the wrong item, contact support so the issue can be reviewed under the applicable return or order-resolution policy.

9. Warranty vs. 90-Day Return Policy

The 90-day Return & Refund Policy applies to eligible return requests made within 90 calendar days after delivery. The limited warranty covers verified product defects for the applicable category-specific period beginning on the original purchase date.

Under our Return & Refund Policy, confirmed product-quality defects qualify for a refund without returning the item. Under this Warranty Policy, confirmed covered defects qualify for the customer’s choice of a free replacement or refund, also without returning the item.

For change-of-mind, customer-selected wrong fitment, or other non-quality returns, see the Return Policy. For delivery details, see the Shipping Policy. Please verify these URLs against your published Shopify pages.

10. Important Terms

Specific product listings may identify eligibility details or limitations that should be reviewed before purchase. If there is an inconsistency, MotorbyMotor will review the terms disclosed at the time of purchase and any rights provided by applicable law; a later website update will not retroactively remove a warranty already promised to a customer.

Any disclaimer or limitation in this policy applies only to the extent permitted by law. This limited warranty is in addition to any non-waivable statutory rights.

11. Frequently Asked Questions

All answers are shown below for easy reference.