Return Policy

1. 90-Day Return Window

MotorbyMotor accepts eligible return requests submitted within 90 calendar days of the date your order is delivered, not the date you placed your order.

The delivery date is generally determined using the carrier's delivery confirmation or other reliable delivery records. For orders delivered in multiple shipments, the return window for each item begins when that item is delivered.

To qualify for the standard 90-day return process, contact us within the return window. You do not need to have the returned package arrive at our facility before the 90-day period ends; please follow the return instructions and any reasonable mailing deadline communicated when your return is authorized.

2. Return Eligibility & Product Condition

For non-quality-related returns, items generally must be unused, uninstalled, in resalable condition, and returned with all included components, accessories, and packaging where reasonably available.

• Do not install or modify a part if you have decided it is not needed or it does not match your vehicle.
• Include all supplied hardware, sensors, cables, and accessories when applicable.
• Keep your order confirmation and product identification information available.

Confirmed product-quality issues are handled differently. A defective part may have been installed or tested before the issue became apparent. We will assess such claims based on the evidence and circumstances rather than automatically rejecting them solely because the part was installed.

3. Return Reasons & Who Pays Shipping

We may provide a prepaid label for seller-responsibility returns or arrange another reasonable return method. Please contact us before purchasing a return label; independently purchased shipping charges are not automatically reimbursed.

4. Vehicle Fitment & Compatibility

For Wheel Hub and Bearing Assemblies and other vehicle-specific parts, please check the Year, Make, Model, Trim, Front/Rear position, and drivetrain (2WD, 4WD, AWD, or FWD as applicable) before ordering. Other important details may include ABS configuration, lug count, and part number.

If the product does not fit because MotorbyMotor's published compatibility information was incorrect, we will review the evidence and, when our error is confirmed, cover applicable return shipping and offer an appropriate resolution.

If the product was correctly described but the wrong configuration was selected, the request is generally treated as a non-quality return, provided the product meets the applicable return conditions.

Please contact us before attempting installation if you suspect a fitment mismatch. We may ask for your vehicle details, product SKU, photos, or VIN to help investigate.

5. How to Request a Return or Refund

1. Contact us: Email motorbymotor@gmail.com within the applicable return window. Include your order number, the item or SKU, and the reason for your request.
2. Provide supporting details: For damage, defects, incorrect items, or fitment concerns, include clear photos or video and vehicle details where relevant. We may request additional reasonable information to confirm the issue.
3. Receive instructions: Our team will review your request and explain whether a physical return is needed, where to send it, and whether a shipping label will be provided.
4. Return the item if instructed: Package the product securely, include the requested details, and retain proof of shipment.
5. Resolution: After the required review or inspection, we will notify you of the refund, replacement, or other agreed resolution.

6. Confirmed Quality Issues: Refund Without Return

All confirmed product-quality issues qualify for a refund without requiring the defective product to be shipped back to us. Once our team confirms the quality issue, we will arrange the applicable refund without asking you to return that item.

To verify the issue, we may reasonably request an order number, photos, video, product label, description of the failure, or other relevant evidence. Confirmation is based on the available facts; submitting a claim does not automatically establish a defect.

If you would prefer a replacement rather than a refund, please let us know. Replacement availability and arrangements will be confirmed separately.

Do not continue using a part that may be unsafe. This policy does not waive any rights you may have under applicable law.

7. Restocking Fees & Other Deductions

Restocking fees are not automatically charged on every non-quality return. Whether a restocking fee applies depends on the product and the circumstances of the eligible non-quality return.

If a fee applies, we will disclose the specific amount or calculation and the reason for it before you authorize the return, and ask for your agreement before proceeding. We will not impose an undisclosed restocking fee after a return is received.

Customer-paid return shipping for non-quality returns is separate from any disclosed restocking fee. No restocking fee will be charged for confirmed product-quality issues or errors attributable to MotorbyMotor.

Any deductions remain subject to applicable law and the terms disclosed and accepted in connection with the return.

8. Refund Method & Timing

Approved refunds are issued to the original payment method where available. Once a refund has been issued, funds typically appear within 2–5 business days, depending on your bank, card issuer, or payment provider. This is an estimate, not a guaranteed bank posting date.

For returns that require physical shipment, we generally review the item after it arrives before approving and issuing the refund. For confirmed product-quality issues handled without return, the refund can be processed after the issue is verified.

We will communicate the outcome of your request. If your original payment method is unavailable, please contact us to discuss a permitted alternative.

9. Exchanges, Replacements & Order Cancellations

Exchanges and replacements: Contact us if you need a different part or if an item arrived incorrect or damaged. We will review compatibility, availability, and the circumstances before confirming the available options.

Order cancellations: If you need to cancel an order, contact us as soon as possible. We will attempt to cancel it before shipment, but cancellation cannot be guaranteed once fulfillment has started. If the order has already shipped, the applicable return process may be required.

If an order cannot be fulfilled, we will contact you regarding the available options, including cancellation and refund where appropriate.

10. Non-Returnable Situations & Warranty

For non-quality returns, items that have been installed, used, materially altered, or are missing essential components may not qualify for a standard return. Certain products may have specific restrictions that must be clearly disclosed before purchase, subject to applicable law.

Confirmed defective items are not excluded merely because installation or testing was necessary to discover the defect.

The 90-day return window is separate from any product warranty. If a problem arises outside the return window, contact us with your order details so we can review any applicable warranty terms and legal rights.

For delivery timing and shipping destinations, see our Shipping Policy. 

11. Frequently Asked Questions

Answers to common questions about returns and refunds are shown below.