At MotorbyMotor, we know that getting the right replacement auto parts matters. Our shipping policy explains what to expect when you order, from free standard shipping and order processing to tracking and delivery support.
Free Standard Shipping on Every Eligible Order
No minimum purchase required · Contiguous 48 U.S. states
Shipping Options & Costs
We offer free standard shipping to eligible delivery addresses in the contiguous United States, regardless of order value.
| Shipping Method | Cost | Estimated Transit Time |
|---|---|---|
| Standard Shipping | FREE | 3–7 business days after shipment |
We select an appropriate carrier and shipping service based on the shipment and destination. Carrier selection is not guaranteed.
Order Processing & Delivery Times
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Our daily order cutoff is 6:00 PM GMT. Orders placed after the cutoff, on weekends, or on public holidays generally begin processing on the next business day.
If an item is unavailable or requires additional processing, we may contact you with an update and available options.
Estimated Delivery Timeline
| Stage | Estimated Time | Details |
|---|---|---|
| Order Processing | 1–3 business days | Before shipment |
| Standard Transit | 3–7 business days | Begins after the order ships |
| Estimated Total | 4–10 business days | Processing plus transit |
Tracking & Order Status
When your order ships, we will email the available shipment confirmation and tracking number. You can follow progress on the carrier's tracking website.
- Tracking information may take 24–48 hours to appear after shipping confirmation.
- Some orders may arrive in multiple packages with separate tracking numbers.
- If tracking does not update after several business days, email us with your order number.
Shipping Destinations & Restrictions
We ship to: Eligible addresses in the contiguous 48 United States.
We do not currently ship to: Alaska (AK), Hawaii (HI), Puerto Rico (PR), Guam (GU), U.S. Virgin Islands (VI), American Samoa (AS), Northern Mariana Islands (MP), or APO/FPO military addresses.
International shipping is not available through our standard online checkout. Orders with unsupported destinations may be canceled and refunded.
Common Shipping Issues & Solutions
| Issue | What You Can Do |
|---|---|
| Tracking shows “Delivered,” but no package was received | Check the delivery address, mailbox, porch, household members, and neighbors. Contact the carrier, then email us if the package is still missing. |
| Tracking has not updated | Allow 24–48 hours for the initial carrier scan. If there is still no movement after several business days, contact us with your order number. |
| Package appears lost or significantly delayed | Contact us. We will review tracking information and assist with a carrier investigation. Confirmed losses will be assessed for replacement or refund as appropriate. |
| Item arrived damaged, incorrect, or incomplete | Email us promptly with your order number, photos of the product and packaging, and any relevant part label. |
| Shipping address needs to be changed | Contact us as soon as possible before shipment. We will try to help, but changes cannot be guaranteed after fulfillment begins. |
| Package returned due to an incorrect customer-provided address | Contact us to discuss reshipment or refund options. Additional reshipping costs may apply where permitted. |
Before You Order: Vehicle Fitment
For vehicle-specific parts, especially Wheel Hub and Bearing Assemblies, please review the product's fitment details before purchasing. Check the Year, Make, Model, Trim, Front/Rear position, and drivetrain (such as FWD, RWD, AWD, 2WD, or 4WD), plus any additional specifications listed on the product page.
If you are unsure about compatibility, email us before ordering. Your vehicle details and VIN, if available, may help us review the fitment information.
Returns
For return eligibility, instructions, refund processing, and related terms, please visit our Return Policy.
Frequently Asked Questions
Is standard shipping really free on all orders?
Yes. Every eligible order shipping to the contiguous 48 United States receives free standard shipping, with no minimum purchase required.
How long will my order take to arrive?
Processing typically takes 1–3 business days. Standard transit takes an additional 3–7 business days after shipment, for an estimated total of 4–10 business days.
When will I receive a tracking number?
Tracking information is emailed when your order ships and is available. Carrier tracking updates may take 24–48 hours to appear.
Why did I receive only part of my order?
Some multi-item orders are shipped in separate packages. Additional tracking information will be provided as it becomes available.
Can I change my shipping address?
Please contact us immediately with your order number and corrected address. We will try to make the change before shipment, but cannot guarantee it once fulfillment has started.
What if my package is lost or damaged?
Email motorbymotor@gmail.com with your order number and any available tracking information or photos. We will help investigate and review the appropriate resolution.
Where can I find the return policy?
Please review our Return Policy for the complete terms.
Need Help With Your Shipment?
Questions about your order, shipping status, or delivery? Our support team is here to help. Please include your order number when contacting us.
Email: motorbymotor@gmail.com
Website: www.motorbymotor.com